FAQs

Q: I placed an order or requested an invoice, but never received a confirmation or invoice via email. How can I get that?

A: If you have not received a confirmation email or invoice within a few hours, please be sure to check your junk mail. If you are not able to find a confirmation and still need assistance, please email us at info@italicsboutique.com. Consider whitelisting us so you receive emails promptly to your Inbox.

Q: How can I change or cancel my order?

A: If you have not yet received a shipping confirmation via email, please reach out to us at info@italicsboutique.com, and we'd be happy to see if we can make that change or cancellation for you. However, if you have already received a notification, we will be unable to do so, but you are always welcome to return your unwanted items for store credit or exchange your product.

Q: Do you price adjust?

A: Unfortunately, we do not price adjust on previously purchased merchandise under any circumstance. However, the good news is we frequently have sales that will save you money on future purchases! Plus, our Rewards Program is a great way to rack up savings! See more info below.

Q: How do I know my order is ready for pick-up in the store?

A: Your order will be ready to pickup in-store within one business day, unless it was a pre-order item. Feel free to email us if you have any questions at info@italicsboutique.com. 

Shipping

Q: I accidentally selected in-store pick up at checkout but need my order shipped. What should I do?

A: If your order is over $100 (before taxes & discounts) please send an email to info@italicsboutique.com, including your order number, requesting that your order be shipped. If your order is less than $100, you will have to pay the $8.95 shipping fee before we will mail your package. Please email us with your request, and we will provide further instruction.

Q: How do I know if my package has shipped?

A: Once you have placed an order, you will receive a confirmation email. Once your order has shipped, you will receive a second email, with a tracking number included. We ship all packages through USPS. Please be sure to check your junk mail for all emails.

Returns

Q: What is your return/exchange policy?

A: Please see our full Returns & Exchanges policy here.

Q: I received a damaged or wrong item, what do I do?

A: Please see our full Returns & Exchanges policy here.

Q: What items are final sale?

A: All sale and clearance merchandise are final sale. Due to hygienic reasons, the following items are final sale as well: earrings, leggings, undergarments, hair accessories, hats, socks, and eye wear.

Rewards Program

Q: How do I register for rewards?

A: You can register for rewards on our website. Click the "Access Rewards" button in the bottom left-hand corner of the homepage.

Q: How do I redeem my points?

A: You are able to redeem any available rewards in-store at checkout or via email for use during online shopping. After signing into your account on our website, click the "Access Rewards" button in the bottom left-hand corner of the homepage. Any available rewards will be listed and you can click to redeem them. This action removes those points from your total and generates a code for you to apply at checkout to receive the discount. The code can be used online or at the register in-store. The code will never expire.

Q: Can I use my points along with store discounts?

A: Unfortunately, we are not able to combine rewards with all store & sitewide sales. We suggest saving rewards for a day we do not have a sale so you never miss out on a deal!